Quality. Safety. Innovation

The Quality Standards Framework: 

Elevating standards and driving continuous improvement in Technology Enabled Care

What is the QSF?

The Quality Standards Framework (QSF) is a set of outcome-based standards that supports organisations providing TEC products and services, based on the principles of Quality, Safety, Innovation and Continuous Improvement. With greater use of TEC services and digital solutions by service users, carers and families, the need for quality has become a "must have" in keeping people safe. The scheme is run by the independent TEC Quality and is the only UKAS accredited scheme for technology enabled care in the UK.


If you provide technology enabled care and its service delivery, being certified with the QSF will help you embed quality into your organisation, mitigating risk to your service and product users. Modules within the scheme can help with delivering service transformation, workforce development and serves as a business “healthcheck”. You can use the scheme to strengthen governance and develop a service that is more personalised, proactive and preventative in its offer. 


Your quality journey begins with the 10 Common Standards, the bedrock to quality and safe delivery of service, based on ethics and outcomes for the service user.  Integrated service delivery and partnership working in health and social care means that the 10 Common Standards applies equally to both TEC suppliers and service providers with modules covering Business Continuity, User and Carer Experience / Safety, Workforce, Effectiveness of Service, Information Governance, Partnership Working and Integrated Service, Performance and Contract Management, Continuous Improvement and Innovation, Ethics.


QSF Case Studies

Don't take our word for it, hear what others are saying about the impact of QSF on their organisations and their experience being part of the framework.

.

.

.

READ MORE

UKAS accreditation

TEC Quality is the only UKAS accredited scheme in the UK for technology enabled care.



ISO/IEC 17065:2012 for the Certification of Technology Enabled Care Services. TQ goes through an accreditation each year with UKAS for its continuous improvement

READ MORE

QSF Modules

All organisations are reviewed against the 10 Standards modules. Whether a service provider, solutions providers or startup, the principles of safety, effectiveness, ethics and quality apply for best outcomes in TEC and for the service user.



READ MORE

QSF Journey Group: 9th October

Driving safety and continuous improvement within your organisation

Please contact the TEC Quality Admin Team to find out more


Suite 8, Wilmslow House, Grove Way, Wilmslow, Cheshire, SK9 5AG

Tel: 01625 520320 

admin@tecquality.org.uk

Standards for Community Equipment & Wheelchair

As services in social care become more integrated, we see evidence of commissioners linking telecare and technology enabled care services to community equipment needs in order to provide that 'whole service' and to enhance care packages. 


Learn more

BLOGS & INSIGHTS

Visit our blog page

FREQUENTLY ASKED QUESTIONS

Your questions answered simply

Our Partners

  • "We feel the QSF will give us the recognition of the outstanding service we already provide within Bath & North East Somerset and South Gloucestershire, as well as endorsing us to potential service users and companies."

    "We feel the QSF will give us the recognition of the outstanding service we already provide within Bath & North East Somerset and South Gloucestershire, as well as endorsing us to potential service users and companies."


    Kay Curnock, Telecare Service PA

    Sirona care & health


    Button

  • Slide title

    “It’s an opportunity for you and your team to get credit and recognition for delivering service daily and to support learning and improvement”


    Kevin McSorley, Executive Director

    Radius CONNECT Housing

    Button

  • Slide title

    “I just wanted to say how impressed we were with the recent audit assessment. We were so pleased to have passed particularly as the bar is so much higher now, but pass or fail the way you conducted the process was fair, transparent and insightful. Your feedback was really valuable and will form a major part of our improvement plans.”


    Ursula Bennion, Chief Executive, Trent and Dove Housing

    Button

  • Slide title

    Attending the Trailblazer Marketing workshop was a wholly worthwhile time investment. Marketing for me is all about 'Knowing your customer' and our presenter Eve reminded us that whilst knowledge of the client is essential, the ability to 'Communicate' with your prospects in the language they use, identify the challenges they face, and engage with them to resolve those issues is the route of choice to further engagement!


    Paul Nelson, Business Development Manager, Communicare247


    Button
Share by: